Recent feedback from the RBC Convention Centre

It is so gratifying to work with clients as professional and thoughtful as the RBC Winnipeg Convention Centre. Here is a recent testimonial about our services provided to them:

“As host to 500,000 guests annually, the Convention Centre is the place where visitors from all over Canada, North America and the World come to meet. It is imperative to our ability to act as ambassadors for the City and Province to understand how we can be welcoming to everyone and make an impact in a meaningful way.

Our decision to partner with Jessica Dumas Training was the first step in our participation in the journey to Reconciliation. Together, we provided the KAIROS blanket exercise, Sharing Circles and training to over 250 staff and leaders. We heard resounding feedback of a feeling of inclusivity, understanding and support from all of our team. A number of our Indigenous (First Nation, Metis and Inuit) team members shared how this training made them feel supported by their colleagues and the Centre.

Without this training, our comfort in serving the several thousand guests for the National Gathering of Elders would not have been such a success. By training all of our base staff and incorporating the lessons into our new staff orientation, we have been able to provide information and history to those serving our guests at every level.

Our guests comments and compliments say it all, and since completing our first year with Jessica Dumas Training, we have heard of a new level of support for our guests and clients with our Indigenous events. We look forward to the continued partnership with Jessica.”

An inspirational day with Michelle Obama

Interview with Jessica Dumas

by Joel Parent of JPC (Joel Parent Consulting)

You recently introduced Michelle Obama at an event in Winnipeg, how did this all come about?
Original plans of Michele‘s visit was scheduled for November, at that time I would’ve been chairperson of the Winnipeg chamber and the special opportunity to introduce her would’ve been obvious as chairperson. But she came in September which meant Scott Sissons was still the chair person. But he got to introduce Barack in April, so between him and Loren Remillard our CEO, they graced me the opportunity!

How did you prepare for an event like this? Were you nervous?
I was more excited than nervous. I’ve spoke many times and really enjoy speaking in front of a crowd. Preparation for this event was different in the way that the chamber drafted the presentation and it had to be approved by Michelle‘s event crew.

I practiced the script several times because I wanted to have most of it memorized but was thankful I could bring the notes on the stage with me. With all of the practice that I’ve had speaking, my level of nervousness was real low. It was still there a tiny bit, but it was low.

Did you get a chance to personally meet Michelle? What was that like?
I got to meet Michelle twice! The first time was behind the stage, moments before we went up, and second when I got to take a photo with her at the VIP event. 

The first time was like seeing an angel, she really is larger than life, in the way that her aura and energy is strong and loving. She’s very tall and so graceful. She came toward me with her arms out for a hug and said “Hi Jessica!!” I felt like a little girl!

Were you surprised by anything Michelle said?
I wasn’t surprised, I was pleased. Her presentation was so open, so relatable, as a woman I could connect to many of the things she talked about, except for of course presidency and living in the White House. Haha. She could be a friend! And I wish every woman I know could have been there. 

What was your favorite takeaway from Mrs Obama’s comments?
I loved how she confidently expressed “I’m Michelle Obama!” In a way that “Ya, I know who I am, I am a powerful woman and you should know that too!” Something I truly believe in is that when we allow ourselves to shine in our own power, it allows others around us to shine in their own power. 

My Sweetheart often says to me “who are you?” And makes me respond, “I am Jessica Dumas.” And it always makes me shy. Hearing Michelle feel so proud saying her name so confidently makes me feel more confident to say In my own strength and power “I’m Jessica Dumas!”

Were you inspired by anything at the event? How do you plan to use that inspiration?
Michelle Obama is today’s Princess Diana. A strong beautiful woman using her platform and power for good. And yet she says she is just like everybody else. We all have the power to do good things, say good things, be a good person. And whether our platform is big or small, we have the power to do something. I plan to keep that message with me forever. 

How can people get in touch with you to use your public speaking/hosting skills?
They can go check out my public speaking service page right here.

Plan your thinking, save your life

think positively

I had a great day today, hope you did too, but let me tell you that my day didn’t start out so great. I had to work at it. I accomplished that by working on my thinking patterns. Often in coaching, that’s my goal of what I want to get down to talking about is peoples thinking patterns. However it is just not that easy to get people to respond to “Tell me everything you are thinking about, word for word, right now!”, haha, so I work on the relationship, which to me is most important.

That’s my mind ninja-customer service trick, getting down to thinking patterns, where it all begins. I have some things going on in life, as all of us do, with kids and work and all that jazz, and I woke up feeling not-so-great. But my bigger mind-ninja trick is more basic really. I PLAN to have positive thinking patterns. It’s work! And it’s a process. You’ll often hear me say that just like we want our emergency responders practicing and preparing and training before the actual crisis, we have to practice and prepare for our stress crisis. It is in the down-time that we have to decide what does positive thinking mean to us? Where do we want to go with our thoughts? And where would we rather be, thought-wise? We should care about these things!

Emergency responders don’t get to a crisis and say “What do we do? I don’t like the way this is going” and desperately seek for resolve, no, they prepare over and over and over and over on how to respond to numerous life or death situations until it becomes a natural reaction. (Maybe there is a way you relate to this? Please let me know. As a mother I know that when I hear crying or see blood, I click into E.R. mode.) Emergency responders are prepared for crisis when it hits because they have practiced scenario after scenario, role play and thought exercises, so that when crisis hits, their mind goes into a focused auto pilot of knowing exactly what to do. (THANK YOU TO ALL EMERGENCY RESPONDERS!!!) They can now respond to the crisis with tools they have practiced and they know what to do! Genius. They respond with sureness and not question that they are going to do their best effort in resolving this crisis. This is what we need to do with our thinking.

Often I am replaying thoughts in my mind of, and making notes in a journal of ‘what I would prefer to happen’ and what the ‘best solution’ would be. I am making lists and focusing on solutions and meditating on goodness, wellness and positive aspects. So this morning when I woke up in a not-so-great mood, my mind would not let me go past a certain point because I have practiced more upward thoughts than not! I am so blessed and thankful for these experiences. My mind went right to reasons I need to appreciate, reasons why I am blessed and all the things I love and appreciate about my life and what I have to look forward to. We all have those things to be thankful for, even when we think we have not.

Every morning we each wake up with a clean slate. Sleep cleanses our thoughts like turning on the dishwasher at night. It is us that makes the mistake of letting our minds wander and remember ‘oh ya, I’m miserable because of…” and there we go again. But if you can start practicing your emergency thought crisis planning now, deciding what that would look like and feel like, you can start to get out of that mindset quicker when the crisis happens. It definitely takes practice. Change is a process!!!

Create positive statements and affirmations to recite at random times throughout the day, especially before bed and when you wake up. Those are precious times. Your mind is between a state of sleep-unconsciousness and consciousness, which is a sneaky way to reach your beliefs. Your beliefs after all, are just what you continue to think about all the time.

Please follow my blog and #hirealifecoach have fun! #lifeshouldbefun

Jessica Dumas