Training Services

Expert Trainers Ready to Help

Jessica and her team have a wealth of knowledge for you to tap into and benefit from. Here are a the main categories of training offered:

Clients We’ve Worked With:

Indigenous Awareness and Engagement

Truth and Reconciliation: What it Means and Why it Matters! This Training will engage participants in a new way, to gain a deep awareness on the history of Indigenous people in Canada and create a new perspective and opinion based on stories you hear in the media.

In this package, you and your guests will participate in the KAIROS Blanket Exercise, a sharing circle, a smudge and more. Guests will engage with an Elder and/or Knowledge Keeper from surrounding communities. Have deep and life-changing discussions on why things are the way they are today and consider what we can do moving forward for a stronger and more informed Canada.

Jessica Dumas Coaching and Training is a Certified Partner with KAIROS Canada.

WHY TAKE THIS TRAINING?

  • Learn about Indigenous  history and current context
  • Build new and stronger relationships in your community
  • Improve service to the community you serve
  • Meet corporate commitments
  • Work effectively with Indigenous community and groups while creating new opportunities
  • Attract and retain Indigenous staff, advisors, consultants, partners
  • Assess current practices, policies and training programs
  • You care about all Canadians

WINMAR PROPERTY RESTORATION IN-COMMUNITY TRAINING
4 Day

  • Training to treat and prevent water and mold damage
  • Hands-on property restoration skills
  • Equipment provided
  • Certificate of completion

WORKFORCE PERFORMANCE
1 DAY

  • How to make first impressions with Employers and clients
  • Be prepared for what employers will expect
  • Understand Personal and professional presentation expectations
  • review time management strategies
  • Understanding expected work ethics
  • Understanding your role and work and your responsibilities
  • Establishing boundaries in work role
  • Establish priorities in your work role

RESPECTFUL COMMUNICATION IN THE WORKPLACE
1 DAY

  • Be clear with respectful Communication
  • Leading staff respectfully to success
  • How to deal with ‘pinches’ or pet peeves
  • How to deal with difficult people

CUSTOMER SERVICE SKILLS
2 DAY

  • Taking pride in service clients/customers
  • Understanding Body language
  • Resolving dissatisfied customer
  • Dealing with difficult customers
  • Creating positive client/customer experiences

SOCIAL MEDIA FOR BUSINESS & COMMUNICATION
1 Day

  • Get into the hype with Social Media
  • Get insight on what sites to join
  • Strengthen your network online
  • Market your business on Social Media
  • How to create and link accounts
  • How to create and use Facebook pages and groups

CONFLICT RESOLUTION
1 DAY

  • Understanding conflict and conflict cycles
  • Managing and understanding triggers and misunderstandings
  • Mediation Skills, how to approach, when to approach
  • Resolving conflict process

STRATEGIC PROJECT PLANNING

  • Determine current position
  • Identify existing issues
  • Gather input from team members
  • Establish goals and priorities
  • Build the plan and identify the steps

WOMEN’S EMPOWERMENT WORKSHOPS

Empowering women and girls is powerful, Enabling them makes them unstoppable. This customizable program helps bring empowerment to women in your group or community. Improve access to knowledge in areas of: starting a business, entrepreneurship, contribution to economy, using their own voice, creating ideal presence, knowledge in an area of choice, vision of a bigger life, overcoming life’s obstacles, goal setting, welcoming money into your life.

SPEAKING AND FACILITATION SKILLS
2 DAY

  • Gain presentation skills
  • Engage your audience
  • Get your message across
  • Facilitate any topic
  • Gain real feedback
  • Share knowledge in the room
  • How to run effective meetings